My Disk Is Stuck in My Nintendo Wii

Although electronic devices like gaming consoles are able to withstand tough handling and playing conditions, hardware and software issues do arise from time to time. If your Wii game disc is not ejecting, do not worry. This minor hardware malfunction can generally be fixed by restarting the console. For rare cases, if basic troubleshooting is unsuccessful in removing your disc, call Nintendo customer support to seek further alternatives such as replacement or repair of your Wii system.



Instructions

1
Turn off your Wii console by holding the "Power"button. Wait for 20 seconds before turning your console back on. Push the "Eject" button to release your disc. If this does not solve the problem, proceed to step 2.

2
Look for the power light on the "Power" button of your Wii. If the light is orange, power off the Wii by unplugging the power cord. Wait 30 seconds before plugging the power cord back into the console. Turn on your Wii and hold the "Eject" button for approximately 10 seconds.

3
Shift the position of the disc in the console. Turn the Wii horizontally or vertically while pressing and holding the "Eject" button. Positioning the disc slot facing down can also help the disc slide out easier.

4
Request a factory repair through Nintendo. Fill out an online request form. Select your country and click the "Start Repair" button. Fill out your Will console serial number which can be found on your box or on the back of your system and click "Get my Repair Options." The serial number will determine if you are still eligible for a warranty. It will ask you to write a short description of your problem and list your contact and mailing information. Hit "Continue" and it will take you to a confirmation page with your case number and mailing address. Write your case number on the outer package of your Wii console. Expect to receive your Wii console three to five weeks for processing, repairs and return delivery.

Tips & Warnings

Shaking your Wii can damage internal hardware and software. Disassembling your Wii to remove the disc voids your warranty with Nintendo.